'Not Spam' feature [Edited]

Question

Apparently, Xfinity has abandoned its email oversight.  These [Edited: 'Inflammatory'] are now blocking my newletter from the Boulder Public Library.  Is this the new 'intelligence' that biz like Xfinity are so excited about?  Got to say I'm impressed.  When they nail something as spam, you can never get it permanently back into the inbox; it pops immediately back into the spam folder.   Must be they are so intent on trying to stem the flow of revenue bleed from fleeing subscribers, they don't care about their total service performance - which must be around 0% approval rating by customers.  They block my billing emails and EVERYTHING with a Paypal address - and there is no way to fix it on the consumer end.

XfinityGabriel · Answer

VW12, Hi there! Thanks for reaching out. As someone who depends on my emails for important communication, I can understand the inconvenience caused when something gets marked as spam and can't get it back. I am sorry to learn about this experience. You've knocked on the right door in virtual land. We are a dedicated team of experts who specialize in resolving email concerns over social media. We can help. To prevent billing emails and emails with PayPal addresses from going to your spam folder, ensure that the sender's email address is an exact match in your Xfinity Address Book. If you use third-party email clients, check their settings as they may have their own spam filters. Additionally, review your email rules to ensure they aren't moving these emails to spam. Continue to use the "Mark as spam" or "Not spam" options to help improve the filtering system. Are you using a third-party email client?

Email

VW12

"Not Spam" feature [Edited]

XfinityGabriel

New to the Community?