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user_uzb6lw
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Visitor

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2 Messages

09/05/2026 6:51 PM

Not recieving OTP Email needed from Brazil visa service

To login to the evisa portal, an email containing an OTP is needed for verification. This was working initially for several days, but now I am not receiving the email containing the OTP code. I've checked spam, and it is not there. The website indicates the email was sent.

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2 months ago

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XfinityEmilyB

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3.2K Messages

2 months ago

 

user_uzb6lw Thank you for posting on our community forum so we can make sure you're receiving all your Xfinity Emails. Are you checking your Email through our online portal: https://connect.xfinity.com/appsuite or through a third party Email program? Have you checked your spam folder to see if the Emails are being sent there? 

 

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user_uzb6lw

Visitor

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2 Messages

I used n

both Apple mail client and website for xfinity. Also not in spam. The Brazilian embassy emailed the info not using the OTP verifacion. I will probably migrate from Comcast to another email, since this is not the 1st or last problem I will have,

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2 months ago

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XfinityEmilyB

Official Employee

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3.2K Messages

 

user_uzb6lw I'm glad they were able to send you the needed information. Are you noticing this issue with other senders, or just this one in particular? 

 

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2 months ago

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