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etienne1102
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Sunday, July 16th, 2023 2:57 PM

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Not receiving zoom e-mails confirming meeting registrations

I am not getting meeting registration confirmations from Zoom - consistently for the last few months.  They come to my gmail account reliably but never to any of my Comcast addresses.  I hav e also seen this before with password resets with my health insurance provider. In each case, I've had the provider trouble shoot their end but the problem is clearly Comcast. Help - this is problematic as these are not SPAM in any way. Thank you

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2 years ago

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XfinityOrlandoM

Official Employee

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2K Messages

2 years ago

@etienne1102  this link https://www.xfinity.com/support/articles/not-receiving-email-updateshas great information on how to figure out why you’re not receiving emails

 

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Again

Expert

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31.4K Messages

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

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etienne1102

New Poster

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While I appreciate any reply and attempt to help, this was totally non-responsive to my specific issue which has nothing to do with a) emails updates regarding my account from Xfinity (which I do get ) or b) anything specific to mobile.

To reiterate - Comcast is apparently blocking Zoom meeting confirmations (that come directly from Zoom) to my Comcast.net e-mail addresses. This has been going on for some time.   When I register for Zoom meetings using my backup gmail address - I immediately get the meeting confirmation to that gmail e-mail address. Never to my Comcast e-mails - whether I check on mobile, computer mail client, Xfinity web portal or iPad.   Perhaps I need to take this up directly with e-mail support? (They are not in my SPAM folders either).   Any ideas?

2 years ago

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XfinityWilliam

Official Employee

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1.2K Messages

Thanks for letting me know. Have you tried using this feature?

 

The Email Safe List, found under Settings > Advanced Settings in Xfinity Email, lets you list only the email addresses from which you want to receive emails.

 

Note: If you use this feature, you will only receive messages from the addresses you specify. Messages from other addresses not included on the list will be rejected.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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