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user_643e74
1st Topic

Visitor

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5 Messages

Tuesday, May 9th, 2023 6:47 PM

Closed

Not Receiving Verification Emails to Log In

I am trying to log into a website jw.org and it requires email verification.  However, I am not receiving the email verification in my inbox so that I can verify and log in. However, the host website says that the verification email has been sent.  I've also had someone from their technical department and they do not see any error messages or bounced back emails.  I have deleted all mail filter rules, so this is not the issue.  I've also checked my spam folder and the email verifications are not going there either.  I am not receiving them at all.  Help!

Question

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Updated 

2 years ago

205

1

0

CCDevinC

Contributor

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473 Messages

2 years ago

Hi there @user_643e74. We are so sorry this has happened. Do you still need assistance with this?

2

0

user_643e74

Visitor

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5 Messages

Yes, assistance is still needed 

2 years ago

0

CCYvonne

Contributor

 • 

340 Messages

@user_643e74  Can you please send our team a direct message with your full name and full address?

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I no longer work for Comcast. 

2 years ago

0

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