U

Friday, October 25th, 2024 1:10 PM

Not receiving verification emails from Discord

I am unable to receive verification emails from Discord. This is likely coming from their DoNotReply account. I've added them to my safelist, but it does not matter. It is still not working. 

Official Employee

 • 

1.3K Messages

27 days ago

Thank you for reaching out about this email address. 

  • Make sure the sender’s email address is an exact match of what’s in your Xfinity Address Book.
  • If you access mail from other third-party clients (such as Outlook, Thunderbird, etc.), you may need to review your settings as they have their own mail filters and blocked senders list.
    • These filters may put the mail in the spam folder even if the sender is in your Xfinity Address Book.
  • Check your email rules to make sure they aren’t moving the mail.
forum icon

New to the Community?

Start Here