donnovyjr2's profile

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1 Message

Thu, Dec 10, 2020 12:00 PM

Not receiving some emails from e-Rewards

  I haven't received some emails from e-Rewards after December 1, 2020.  Nothing in my inbox or spam folder.

 

  An email from e-Rewards customer service, erewardsusa@mailmw.custhelp.com, was received.  e-Rewards deactivated my account as they received a "hard bounce" to emails sent from erewards@e-rewards.net.  They asked me to check my email filters.  I don't have any email filters, so the emails are apparently being blocked by Comcast.

 

  Can anyone help with this?

 

Responses

Accepted Solution

Latoque

Expert

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28.8K Messages

6 m ago

Call Comcast security.  They handle blocking issues----------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

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