Visitor

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1 Message

Saturday, May 23rd, 2026 2:56 PM

Not receiving OTP

I am not receiving OTP emails

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Expert

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118.1K Messages

2 days ago

The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section for assistance. 

Official Employee

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4.2K Messages

12 hours ago

@user_00ihib Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you aren't receiving OTP emails, can you provide a little more information for us to better assist? Such as, how are you accessing your email, is it via our web mail client or a third party email client? Have you already checked your spam/junk folders? Have you recently made any changes to the rules in your email?

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