Visitor
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3 Messages
Not receiving emails
Over a week ago, my email account suddenly stopped receiving any email and I cant figure out why or how to get it working again. This happened once before at random but then once day it randomly started working again without touching any settings.
I checked that my email storage is at 43%, I havent set any filters except for 1 to a company that ive never had issues form. I havent messed with any other settings so I couldnt figure out what was causing the issue. When I tried bringing it up to the "24/7 AI" assist, the only way it ever responds is by saying that it will be upgrading to yahoo soon and that it will email me when my account can be. That was pretty annoying since it had nothing to do with the question and would be pointless because Im not receiving any emails.
XfinityAldrik
Official Employee
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2.8K Messages
19 hours ago
Thank you for reaching out to us on our community forums @user_m39431! After more than a week without receiving emails, I'd be looking for answers too, especially since you've already checked the most common causes like storage limits and filters.
Are you unable to receive emails from everyone, or only certain senders?
Are you accessing your Comcast.net email through the Xfinity website, a mail app (Outlook, Apple Mail, etc.), or both?
If you send an email to yourself from another email account, does it arrive?
Have you checked both your Inbox and Junk/Spam folders for messages that may be getting redirected?
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EG
Expert
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121.7K Messages
2 hours ago
Concern moved here to the E-mail help section.
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