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user_2u137p
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Visitor

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1 Message

Friday, March 27th, 2026 9:56 PM

Not receiving emails

I have not received any real emails since January 18, 2026, over two months. I have received 8 spam emails since March 20. There are no filters set up and the auto-forwarding is NOT turned on. The storage is at 58%.  All of the similar questions from other users have the same useless answers. How do I resolve this? I can send email, but am not receiving it.  

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3 hours ago

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XfinityJohnG

Official Employee

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2.7K Messages

1 month ago

Thank you for reaching out here. I will be happy to look further into that email issue for you. Have you completed the migration over to Yahoo as yet? 

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Billyboy19

New Poster

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7 Messages

2 days ago

So, I’m having the same issue with receiving some emails as the OP.  And no, not transitioned to yahoo as yet.

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XfinityAbel

Official Employee

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220 Messages

@Billyboy19, thanks for reaching out on our Xfinity Forums. Is this affecting all incoming emails? Do you check your email using our webmail or a third party mail client?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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