U

Visitor

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1 Message

Friday, May 30th, 2025 5:04 PM

Not receiving emails

Hello, yesteday my email got hacked. I reset the password and made sure that there wasnt an added email or profile added to my account. Now I can not receive emails. I havd checked my spam and trash folders nothing there. I can send emails but cannot received any on the xfinity web site, my computer or my phone. Please help.

Patrick [Edited: "Personal Information"]

Visitor

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1 Message

2 days ago

I have exactly the same problem! Does anyone know a phone number I can call?

Gold Problem Solver

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26.4K Messages

2 days ago

If an employee doesn't reply to your message here, Comcast Security Assurance should be able to help. You can reach them at 1-888-565-4329 (from https://spa.xfinity.com/contact-us). Note that this is NOT one of the general customer service numbers.

The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.

CSA should check:

  • Email Safe List is not active
  • Auto Forward is not set
  • Mail Filter Rules to make sure none are set to forward, redirect, reject, or delete incoming messages
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

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