Visitor
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1 Message
Not receiving emails
Hello, yesteday my email got hacked. I reset the password and made sure that there wasnt an added email or profile added to my account. Now I can not receive emails. I havd checked my spam and trash folders nothing there. I can send emails but cannot received any on the xfinity web site, my computer or my phone. Please help.
Patrick [Edited: "Personal Information"]
marymc101
Visitor
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1 Message
29 days ago
I have exactly the same problem! Does anyone know a phone number I can call?
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BruceW
Gold Problem Solver
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26.5K Messages
29 days ago
If an employee doesn't reply to your message here, Comcast Security Assurance should be able to help. You can reach them at 1-888-565-4329 (from https://spa.xfinity.com/contact-us). Note that this is NOT one of the general customer service numbers.
The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.
CSA should check:
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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