Not receiving emails

Question

I am suddenly not receiving emails on any of my accounts. I had disconnected my Xfinity service some time ago, but still actively using my email addresses. I use Mac Mail. I tried accessing my email via the Xfinity email website, however I cannot log in as it requests I connect to my home WiFi (which I already do) and there’s no other option.  How can I reestablish my email?

Boggswade1 · Answer

Mine has stopped working too and Xfinity support can't seem to help.  It is my primary email.

user_9w4lyy · Answer

Same here. Legacy email account and it suddenly stopped working yesterday morning. Outlook keeps asking me to sign in to the account and when I enter the password, it says it's unable to login.

XfinityBrianH · Answer

user_3whxv5 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

Email

user_3whxv5

Not receiving emails

Boggswade1

user_9w4lyy

XfinityBrianH

New to the Community?