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SherrieC.
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Thursday, March 17th, 2022 6:02 PM

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Not receiving emails

I have not received emails since 9:48am.  I am able to send emails to others and they receive the email but I am not receiving any emails.  I checked the spam folder and my emails are not there.  I have placed an order this morning and tried a password reset for another website.  I am logged into the xfinity email website to send/receive emails. 

Question

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Updated 

3 years ago

1.7K

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Accepted Solution

XfinityBillie

Official Employee

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3.4K Messages

3 years ago

Thank you so much for taking the time to reach out to us here on our Xfinity Forums. I wanted to check and see if you were still having issues with your email? -Billie

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BobsBlitz

Contributor

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65 Messages

3 years ago

Same here since roughly 10am. In NJ. Multiple reports in this forum of same thing but no Comcast acknowledgment. 

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user_a535cf

Visitor

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2 Messages

3 years ago

same here  in MA. on the phone with comcast but they are clueless -  I am able to send from my comcast.net account  but NOT receive

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tomfromwo

Visitor

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2 Messages

3 years ago

Same here from NJ. No emails since 10 am.

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user_ab3158

Visitor

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1 Message

3 years ago

No emails in CT all day long.

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user_a535cf

Visitor

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2 Messages

3 years ago

after 40 minutes on the phone with comcast they actually acknowledged that there is a problem and they are "working on it"

2

BobsBlitz

Contributor

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65 Messages

@user_a535cf​ THX for that update!

3 years ago

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XfinityBillie

Official Employee

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3.4K Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I wanted to touch base and see if you have been able to receive emails yet? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

bmeyer57

Contributor

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12 Messages

3 years ago

Same here (Connecticut) -- can send but not receive emails, since around 11:00 this morning. The first agent I talked to at Comcast didn't know anything and didn't help. She finally escalated to another agent who said she had a lot of complaints today and she knows there's an outage. No estimated time of fixing though. Five minutes later some emails arrived in my Inbox but I'm still not getting all of them -- I sent a few to myself from a gmail account and also from my Comcast account but they didn't go through.

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josephcferguson

Not applicable

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4 Messages

3 years ago

Same problem here.  Since the morning of 3/17 I have not received any incoming emails.  The Inbox list of emails is completely empty and an error message is displayed that says "Error: Failed to load messages." 

When I try to reload the inbox, I receive an error message saying "Error  An error occurred inside the server which prevented it from fulfilling the request.." 

This has been happening for over 24 hours.

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bmeyer57

Contributor

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12 Messages

@josephcferguson​ I had that empty box and error message for a little while last night, after speaking to Comcast. Today my inbox is fine and messages are coming in, including the ones that I didn't get yesterday. Call Comcast and tell them you are part of their "outage."

3 years ago

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josephcferguson

Not applicable

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4 Messages

3 years ago

Update: at 11:04 AM on March 18 by inbox is now refilling and I am able to receive emails.  So, Comcast must have done something to fix their server issue. 

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CCAshley1

Official Employee

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746 Messages

I am happy to hear you are able to receive emails. If you have any questions or concerns please

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

tomfromwo

Visitor

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2 Messages

3 years ago

I Started receiving my emails around 5pm on 3/17

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user_c585d8

Visitor

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1 Message

3 years ago

I am also not receiving emails. I know my issue is later than others but what can I do to resolve this. I have tried live chatting and have been unable to connect with an agent. Very frustrating.

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CCValerie

Official Employee

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974 Messages

Hi there, @user_c585d8, thank you for reaching out to us through our Xfinity Forums. I know how important it is to receive all your emails. From shipping updates, to communication with various business I know I would be pretty frustrated if I was not getting my email. Please rest assure you have reached the right team for assistance! 

 

Are you using a third-party email client or do you access your email through https://comca.st/3yPqkor? When was the last time you recall receiving email? Have you attempted on both a WiFi connection and a cellular connection?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_a9d5bc

Visitor

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2 Messages

@user_c585d8​ I've looked at both my laptop and on the Comcast website.  My laptop and other devices are set up with IMAP.  

3 years ago

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user_723d56

Visitor

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1 Message

3 years ago

I am not able to receive emails but I can send them. This has been going on since 6/1/2022.

1

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XfinityThomasD

Official Employee

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1.3K Messages

@user_723d56 I'm sorry to hear that you are not receiving emails at the moment. Have you checked any of the tips above or made sure that emails are not filtering into your spam folder? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

dj25

Regular Visitor

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2 Messages

3 years ago

SAME HERE. I CAN SEND EMAILS BUT NOT RECEIVE ANY TYPE OF EMAIL. NOT SIMPLE EMAILS, NONE WITH ATTATCHMENTS OR REGULAR FORWARDED ONES.  IM NOT UNDERSTANDING.

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