Not Receiving Emails Sent From Gmail to My Comcast Email Address

The issue just started today, 9/11/26. A friend texted me that they received a notice from Gmail that their email to me did not go through. Here is the notification:

I tired sending a test message from my own Gmail account to my Comcast email address and the email has not been received. Email was sent at 7:12 p.m.

Next I sent a test message from my Comcast account to my Gmail account and the message was received instantly. I then replied to that message to see if it would be received in my Comcast account but it has not been received.

Please advise and thanks.

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KittyMom

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540 Messages

3 days ago

The reply to the message sent from Comcast to Gmail and back to Comcast was just received 45 minutes later; however, the original message sent at 7:12 p.m. from Gmail to Comcast has not been received as of 8:12 p.m.

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34.9K Messages

@KittyMom

The reply to the message sent from Comcast to Gmail and back to Comcast was just received 45 minutes later; however, the original message sent at 7:12 p.m. from Gmail to Comcast has not been received as of 8:12 p.m.

Are you able to log in to webmail and check your email there to see if it arrived?

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3 days ago

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KittyMom

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540 Messages

It's not there either; neither the message I initiated from my Gmail nor the one my friend sent.

The only message received from Gmail was the one I initiated from my Comcast email to Gmail and then replied to.

Thanks for the reply.

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2 days ago

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KittyMom

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540 Messages

1 day ago

I just tried a second test message from my Gmai account to my Comcast email address and Gmail sent me a delivery delayed message stating "The response from the remote server was:

421 4.2.0 74.125.230.205 Throttled - try again later. Please see https://postmaster.comcast.net/smtp-error-codes.php#RL000001"

Hopefully this will help an Xfinity employee to correct the problem.

Please advise and thank you.

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KittyMom

Contributor

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540 Messages

1 day ago

Working w/CSA Support.

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XfinityLinda

Official Employee

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2.7K Messages

@KittyMom Thank you for the update. Please share the resolution here if you can. We appreciate your patience with us.

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1 day ago

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KittyMom

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I was told yesterday by the CSA support agent that based on the error code this was "temporary" and to give it anywhere from 3 or 4 hours up to 24 hours to clear. If it didn't clear by then to call back. My test emails sent from Gmail to Comcast on 9/11 and 9/13 both arrived this evening, 9/14 at 5:09 p.m.

I then sent a third test email from Gmail to Comcast and it came through right away.

Solved? I hope so. I guess time will tell.

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47 minutes ago

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XfinityLinda

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2.7K Messages

@KittyMom We appreciate you circling back to let us know. We'll give it a few days and check back with you to see how things are going.

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22 minutes ago

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@XfinityLinda

This seems to be a wide spread issue. Have you heard of any problems with Gmail coming to @comcast.net email?

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20 minutes ago

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user_9b8df5

Visitor

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3 Messages

9 hours ago

I seem to be having this same issue for a few days now. Emails sent from a Gmail account to comcast are delayed by hours. My sent emails from Comcast arrive immediately. Has there been a solution to this side?

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dwcruz

Visitor

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1 Message

9 hours ago

Same problem. Just started within the last few days with gmail accounts I've been using for years.

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user_rhkesh

Visitor

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2 Messages

8 hours ago

Same issue! I spent hours on the phone with comcast and it didn't help

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user_9b8df5

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3 Messages

Ughhh! I am expecting a call back from Comcast soon. They were going to run some diagnostic test that takes about 1/2 hour.

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8 hours ago

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user_9b8df5

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3 Messages

6 hours ago

Just got off the phone with Comcast, they claim everything is good on their end. She suggested reaching out to Google. Guess what? There is no Google customer support phone number or even an online chat option!!!

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user_4yowke

Visitor

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2 Messages

4 hours ago

I am having the same issue and this is a business email for a senior residence! Is this truly something that Comcast is not happening?? I am absolutely not paying for services that are not being provided and are not being resolved. . . or even acknowledged!!

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@user_4yowke

I am having the same issue and this is a business email for a senior residence! Is this truly something that Comcast is not happening?? I am absolutely not paying for services that are not being provided and are not being resolved. . . or even acknowledged!!

You never paid for email service - it was always a freebie.

Plus, why are you using a residential email for business purposes?

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37 minutes ago

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KittyMom

Not Receiving Emails Sent From Gmail to My Comcast Email Address

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XfinityLinda

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