New Poster
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7 Messages
Not receiving emails on the sever and 3rdParty apps
I recently changed my account login last night which also corresponds to my email. After the update, I’m not receiving emails directly on the email server or through 3rd party apps. Looking for help from Xfinity to troubleshoot the issue. Thanks, Frank
falucchesi
New Poster
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7 Messages
3 days ago
To confirm that it’s an Xfinity email server issue, I created and sent an email from the server to myself and it was not delivered or received in the inbox. I also sent an email from my Gmail account to my Comcast account and did not receive the email in my inbox.
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XfinityMarshante
Official Employee
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1.3K Messages
1 day ago
Hello @falucchesi, thank you for taking the time to leave a post. Sorry to hear that you're no longer receiving emails after updating your account login information. I can certainly understand how frustrating that would be, especially when the issue is affecting both Xfinity Email and your third-party email applications. Since the change was made recently, it's possible that additional account or email settings may need to be updated.
To help narrow this down, I have a few questions: When you updated your login information, were you able to successfully sign back into your account on the Xfinity website using the new credentials? If so, did you also update the password settings in the third-party email client you're using?
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