Visitor
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1 Message
Not receiving emails from some senders
A couple of years ago, Comcast seemed to block all of the emails I was receiving from my Nextdoor neighborhood group. The Nextdoor emails were not showing up in Spam, they just stopped coming abruptly when before that they had been coming regularly. I tried resubscribing and it worked for a short time, but then the same thing happened again. I gave up and just ask my neighbors what is going on. It has happened to my NYTimes digest emails so I log in to my NYTimes account to read the news.
Now, all emails from Paperless Post have stopped. I have gotten Paperless Post to help me resubscribe a couple of times, but it is still a problem. PP customer service reps said that the reason it continued to happen was that I was marking PP emails as Spam. I do not mark PP emails as spam, and the first time it happened I added the PP email addresses to my Comcast address book. This week, when I asked for PP help to resubscribe, I was sending out a Paperless Post to an event where I am a host but also on the list as a guest. Because I had just worked with the PP customer service to resubscribe, I expected to receive the invitation just like all of the other guests. Instead, as soon as the invitation went out, my account popped up as 'Unsubscribed' so it must have been filtered by Comcast as Spam before it got to anything that I could control.
This experience with Paperless Post is particularly frustrating because I do not have a work-around the way I can login to the NYTimes. It also happened with a knitting group I really like to follow (Modern Daily Knitting) but I resubscribed to their newsletter using my gmail account. I believe it has happened to other newsletter type emails as well, so when I care about something now I just choose gmail, but I would love to be able to count on my Comcast emails as well.
Latoque
Expert
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29.6K Messages
3 years ago
Mailing lists can be problematic in any email system.
Call Comcast security. Ask if there are any blocking issues for those senders-----------------------
Comcast Customer Security Assurance
Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329
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CCBrandon1
Problem Solver
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770 Messages
3 years ago
Hello. Thank you for reaching out for help with your email. As mentioned, I would start by reaching out to our Customer Security Assurance team Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329. I have seen much success in getting some of those emails back, and working as you like. 👍
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XfinityCSAEmail
Official Employee
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1K Messages
3 years ago
Good afternoon,
From the sounds of it the emails are hitting our automated spam filtration system and being marked as spam before hitting your mailbox and on the sender side all they care about is the fact that it was marked for spam regardless of how which is leading you to be unsubscribed. Unfortunately, the system on our end is fully automated and its reasoning for marking these mass-sent emails as spam can vary and change regularly. The sending side will have to be made aware that most of the emails marked as spam are automated, not by users, but if they wish to be notified when a user manually marks their emails as spam they may want to enlist in the email feedback loop at: http://postmaster.comcast.net/feedback-loop.html
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