JLK70's profile
JLK70
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8 Messages

Tue, Mar 10, 2020 6:00 AM

not receiving emails from my grad school

Hello!

You all have help successfully helped me once before with this issue, so hoping for the same!

 

I am not receiving emails from my grad school. The address is info@learn.edu. It is a group email used to distribute emails about lectures, etc. 

 

Please help and thank you!

Jane K

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Official Employee

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581 Messages

1 y ago


@JLK70 wrote:

Hello!

You all have help successfully helped me once before with this issue, so hoping for the same!

 

I am not receiving emails from my grad school. The address is info@learn.edu. It is a group email used to distribute emails about lectures, etc. 

 

Please help and thank you!

Jane K


@JLK70 i've reviewed the server logs and found that there was only a single instance where an email was designated for you on 3/5 and it was delivered successfully. I am not seeing any other server transactions - meaning that there was no attempt communicated to our server for delivery to your email. The sending domain would need to verify their logs to see what may have happened to the email. 

to note, i did notice a few instances where their email was sent to us from the sending host as spam(Microsoft). So there are instances where they are being filtered when sending before it even leaves their servers. They may want to review what could be causing that and clear it up. 

 

 

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JLK70

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8 Messages

1 y ago

Hmmm, ok. They must be confused or not know how to fix it then. I may have to create a new email account.

Thanks anyway

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