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mlw117
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17 Messages

Wednesday, December 1st, 2021 1:44 PM

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Not receiving emails from @gmail.com accounts

My xfinity  email account is not receiving an email initiated from my gmail account.  I have no filters or auto forwarding on.  This issue started on November 30, 2021 around 3:00 pm ET.   My mother in law sent me an email at 4:30 pm ET and I did not receive it.  I can successfully send emails from my xfinity  account to my gmail account, but xfinity is not receiving my gmail account emails.  NEED HELP

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3 years ago

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Accepted Solution

mlw117

New Poster

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17 Messages

3 years ago

It appears the issue has been corrected. @gmail.com emails are coming into my comcast account

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larryvere

Visitor

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1 Message

3 years ago

I am having the same problem. It also started yesterday around 3:00 EST. Today I have gotten some emails from yesterday, but no current ones. My gmail inbox is full of emails that I haven’t received in my xfinity account.

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XfinityDena

Official Employee

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3.2K Messages

 Thank you for reaching out today. I am sorry to hear that your email account is not getting your gmail emails forwarded. I would be happy to take a dive into this with you. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

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