Not receiving emails from eventbrite

@XfinityCSAEmail When I had missed several of their emails, I went to settings and turned that on, and added them to the safe senders list and tried again to get verification emails from them. When that did not work, I went in again earlier today and disabled safe senders list. I did find a couple other posters in this forum who are permanently unable to recieve anything from eventbrite at their comcast address. Until I can successfully receive a verification email from them, I cannot change my eventbrite account to any other email address.

The logs show that every time they tried to send you emails, they were dropped because they weren't on the safe sender list. The list exclusively doesn't allow emails to be delivered from anyone but the email addresses listed. It doesn't help emails get to mailboxes any more effectively. You will want to have them send the emails once you have disabled the safe sender list. Let me know once they have been sent so I can check the logs again. Outside of the ones blocked by the safe sender setting, there were no other attempts to send you emails from their email domain. 

This morning I checked settings again to make certain that safelist is OFF, which it is. I then requested verification emails 3x from eventbrite. None have arrived in my spam, trash, or inbox. Thank you

@user_07cdaa​ 

Good morning,

Apologies in the delayed response, but checking our logs (exempting the ones blocked due to safe-sender list) - The emails never hit our servers to indicate that there was an email delivery to you. This means something is happening on the sender side because overall, the domain is sending to Comcast without blocks or filters. In short, other comcast.net subscribers are receiving their emails with no issues. This indicates an issue on the sender side specifically only to you - you will want to have the sender review their email logs and traffic to troubleshoot and resolve on as to why you specifically aren't getting their emails.