New Poster
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4 Messages
Not receiving emails from certain senders?
I am not getting emails from certain addresses including:
mgesper@customdecks.com
what is the problem?
THANK YOU
New Poster
•
4 Messages
I am not getting emails from certain addresses including:
mgesper@customdecks.com
what is the problem?
THANK YOU
Responses
Accepted Solution
ComcastCSAEmail
Official Employee
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580 Messages
1 y ago
Looks like they are being blocked due to a high volume of complaints our server has received. This should clear up within an hour.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Jsm7328
New Poster
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4 Messages
1 y ago
Ok- I haven't been able to get them from that address in over a month though?
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Jsm7328
New Poster
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4 Messages
1 y ago
I haven't been able to get messages from that email in over a month. Please advise
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ComcastCSAEmail
Official Employee
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580 Messages
1 y ago
right, because other comcast.net users with a mix of global blacklists have said that they are a malicious sender. The domain could have reached out to us via postmaster.comcast.net, but chose not to. Instead you were forced to contact Comcast about it. Like i said above, they should now be able to send email to our servers again. Please do note that if there are continued complaints from other receiving comcast.net accounts, they will be filtered/blocked again and they may want to sign up for our FBL(Feedback Loop) and ensure they are compliant with the Can Spam Act.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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