Not receiving emails from a specific account anymore

I'm no longer receiving emails from an account that I had been receiving from for quite some time. It is a non-profit I am on the executive board for and I need to receive these emails. The last email I received was on September 19th, 2024. Several have been sent to me since then and I have not received them. I sent an email and did not receive the two replies that were sent. Any assistance is greatly appreciated.

Responses

Accepted Solution

Latoque

Expert

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29.6K Messages

7 months ago

Did you look to see if they got sent to the Spam folder? If its not that, then----------

Call Comcast security. They handle any blocking issues-----------------------

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329

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user_68ee3d

Visitor

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6 Messages

4 months ago

I recently stopped receiving emails sent to me from [Edited: "Personal Information"] . These emails are not going to my spam folder and I have been told by the senders that they are being notified that messages to my email address are now being rejected or blocked by the server.

Is there an email address or direct message link to Xfinity/Comcast Security, Customer Security Assurance and/or whoever can assist in resolving this issue?

(edited)

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XfinityThomasB

Official Employee

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1.9K Messages

Thank you very much for the update user_68ee3d

I am thinking that a good place to start would be to release and renew your IP address. Are you familiar with that process? It is pretty easy to do. I included a great link here below that breaks down that process.

https://www.xfinity.com/support/articles/releasing-and-renewing-ip-address

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4 months ago

0

jupton71

Visitor

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3 Messages

@user_68ee3d I ended up calling the customer line and it was found out that the sender needed to change their settings regarding DMARC, but I don't know what they did at their end. It works now thought.

4 months ago

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user_68ee3d

Visitor

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6 Messages

@XfinityThomasB

I released and renewed my IP address, although I was not sure what that was supposed to accomplish.

I am still not receiving email from this one particular sender/domain which, up until a week ago, had worked just fine. All other emails are still being received normally.

I had this sender try sending their emails to a Gmail account, and everything worked fine. I had them switch back to my comcast.net account and again I cannot receive anything from them.

I had messages sent just to me, as the only recipient, to eliminate any questions about bulk spam messaging. Still nothing came through.

They said when the emails are sent to my comcast.net account, they receive a notification that they are rejected by the receiving server.

I tried talking to someone in your Customer Security Assurance organization and they told me I needed to talk to the email sender. I told them I had and shared what they were able to tell me. Then I was told again that I needed to talk to the email sender. When I asked what I was supposed to tell the email sender, and if I could get an email outlining what I the sender could do to help resolve the issue, I was again just told to talk to the email sender (not much help).

Can someone please figure out what happened and help fix or undo it?

4 months ago

0

Email

jupton71

Not receiving emails from a specific account anymore

Latoque

user_68ee3d

XfinityThomasB

jupton71

user_68ee3d

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