New Poster
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1 Message
not receiving emails after password change
apparently my account was hacked. I've changed password, and can send emails, but am not receiving emails. Need help.
New Poster
•
1 Message
apparently my account was hacked. I've changed password, and can send emails, but am not receiving emails. Need help.
XfinityCSAEmail
Official Employee
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1K Messages
5 years ago
follow this guide: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience
Under settings in "Filter Rules" check for any email filters. Also check "Auto Forward" for any email forwarding. If you haven't changed your password recently, i highly recommend doing so and enabling two-factor authentication. Also review your Security Questions and your third party recovery options if they have not been updated/secured recently.
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user_025d21
Visitor
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1 Message
4 years ago
we have been receiving emails for quite sometime to update our inbox
but the emails did not seem official and we feared they were a sort of phishing scheme.
Do we need to update our mailbox? if we do, is there a link that you can send to me?
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