Not receiving email

No directly on xfinity. I have just added the pertinent email addresses to my contact list over the past 2 days however i had previously received emails from them without issue and I fear I have not received important emails due to this dating back to 02/01/2024.

@user_ykwskj thank you for confirming you're signing in directly through your Xfinity account. I completely understand the importance of receiving important email communications, if I was in your shoes I would be worried not receiving them as well. 

If you haven't tried, can you check to see if you can recover any emails that may have accidentally been deleted instead of going into the designated folders: https://www.xfinity.com/support/articles/recover-deleted-email. 

I checked. There were not any emails from the addresses in this area. I was able to see back until 01/31/2024. It seems as if the emails are not getting through to the account.

@user_ykwskj - Thank you for checking that for us! I'd like to dig a little deeper into this issue. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.