3 Messages
not receiving email
I've used Thunderbird and comcast for some years without much problem, but now comcast is so difficult to manage that another host may be needed.
I have a registered email account and am the Primary Member; there are three Members and three Viewers on this account; all are listed on the Account Details page.
I can send email and see it is received at icloud.com but cannot receive ANY email, regardless of which email address is used. I'm working directly on comcast.net; all comcast email folders - inbox - spam - trash - are empty.
The olden days solution would be to trash it and reinstall the comcast email program.
Any opinions?
Thanks for your time on this,
[Edit: Personal Information]
XfinityAmandaB
Official Employee
•
2.1K Messages
1 year ago
@user_htd2dq Thank you so much for your post for help with not receiving any emails. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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