dcva1313's profile

Visitor

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3 Messages

Tue, Jul 13, 2021 2:49 PM

not receiving email to my comcast.net email account

I can no longer receive emails sent to my comcast.net email address.

My inbox has a few emails dated a few years ago.

I am able to send emails fine. 

I need help to receive emails sent to this account.

Responses

Again

Expert

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26.4K Messages

2 m ago

Are you a current Comcast customer?

Have you been using another device to download your emails?

Have you checked to see if the account has been forwarded to another email address?

Visitor

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3 Messages

2 m ago

I am a current customer and use several devices to view and download email including the xfinity connect browser for mail.

Auto-forwarding is not enabled,

Official Employee

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192 Messages

Hello, @dcva1313. I'm glad to hear you're taking advantage of our email services. The Auto-forwarding feature needs to be manually enabled from within your profile settings. Please visit this link to learn how https://comca.st/3r9ZS32;

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

Does not answer my post asking for help in receiving emails to comcast.net addresses. However, I did find a way to receive and view emails. The solution was to turn off "Use Safelist.

Thanks for trying.

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