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user_h9yv77
1st Topic
Originator

3 Messages

Thursday, October 31st, 2024 2:01 PM

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not receiving email from specific sender

I'm not receiving emails from a specific sender whose email domain is "@newtribe.church". All other emails are received normally. Could these be blocked by Comcast? 

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Updated 

2 years ago

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Accepted Solution

Latoque

Expert

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29.9K Messages

2 years ago

@user_h9yv77 

Did you try putting the sender in question into your address book?  That is supposed to keep their emails from getting blocked as Spam. 

See here:

Address Book Exemption

(edited)

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user_h9yv77

3 Messages

@Latoque​ 

This worked. Thank you. 

2 years ago

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XfinityShawn

Official Employee

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2.4K Messages

2 years ago

 

user_h9yv77 Can you check your filter settings to see if that might be causing this? Can you make sure the sender's domain is marked as spam, or the email address itself is specifically blocked in your filters? Pleasecheck your spam folder as well to see if the emails are being diverted there.

 

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