Frequent Visitor
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13 Messages
Not receiving email from one certain domain only
I cannot receive email from one certain domain. I have called several times to Custoer Security Assurance department - on hold for countless hours and then I'm just given a new reference # and the runaround. Nobody ever calls back and nothing is resolved. I am told they keep escalating and give me another reference #. I did have this same problem once before, was able to speak with the approprite person while on the phone and problem was resolved the same day. I have the reference # from that day, as well as all the new #'s, but nobody seems to be listening. Can anyone help get this corrected for me?
CCTambrey
Gold Problem Solver
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3.4K Messages
5 years ago
Hello, ME65.
I'm glad you reached out to us about this issue with your email and I would love to take a closer look at it, as well as those ticket numbers so we can get this quickly resolved for you. Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
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ME65
Frequent Visitor
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13 Messages
5 years ago
I don't seem to be able to send a message - I never get the "send a message" to come up anywhere. I really would appreciate your help. Is there any other way to contact you? Thanks!
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ME65
Frequent Visitor
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13 Messages
5 years ago
I tryed to send you a private message twice. After typing quite a lengthy explanation (twice), it just left the screen. I'm not sure if you're getting it or not. Can I just send you my email address via P.M. so we can get this resolved? Thanks!
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ME65
Frequent Visitor
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13 Messages
5 years ago
I've sent a few P.M.'s as requested, but not sure if they're being received. Do they work every day, or just intermittently? Thanks for the info.
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ME65
Frequent Visitor
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13 Messages
5 years ago
Thank you very much for responding. Wasn't trying to rush anyone, just wasn't sure if my messages were getting through as this is the first time I've ever used P.M.'s and since problem was fixed the same day I had it before, I thought it would be taken care of already - but I will certainly wait patiently because I certainly do not want to call customer security assurance department again, as they have already given me 3 new reference #'s and keep saying they will escalate and someone will call, but they never do and I really need this problem corrected - so, patient I will be. Hope I didn't give you the wrong impression by asking my question. Thanks...
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Again
Expert
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31.9K Messages
5 years ago
Our Official Employees do not work 24/7 - they do get days off. ComcastTambrey will respond to your PM as soon as possible. Please be patient.
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ME65
Frequent Visitor
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13 Messages
5 years ago
What does it mean when a post is locked. I had asked a question. Someone aswered me and I tried to explain why I had asked my question, but does a locked posting means that they did not see my reply? Sorry, but I'm a novice at this. I got the feeling that I had offended someone when that certainly was not my intention, but I would hope that people would realize that not everyone is computer savy. I'm only trying to get a resolution to my problem. Thanks.
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CCTambrey
Gold Problem Solver
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3.4K Messages
5 years ago
Hello again, ME65!
I apologize for the delayed response as I was away for my weekend.
I just wanted to reach out to you here quickly to let you know I have responded to your PM's and look forward to your reply so I can continue assisting with your issue and possibly look into the locked thread in question.
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