Visitor
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5 Messages
Not receiving email from certain senders, not in spam!
For a couple years I have not been able to receive emails from a handful senders. They are NOT in spam or junk, trash or anywhere! I have spent MANY hours with Xfinity on the phone & chat with NO HELP! I even put these senders in contacts! I am at the point I may have to use my gmail email address. It seems to start when I need to retrieve a password via email and I get blocked or something! I have also spent hours with these companies trying to fix the problem and they say it is my comcast email! How can I fix the problem?
Accepted Solution
user_2b1574
Visitor
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5 Messages
2 years ago
Same issue, time to get rid of Xfinity. Their internal filtering is too aggressive and blocks emails before reaching you. I have nothing in my spam filter, and my daily emails have been reduced significantly. They blocked my daily UPS delivery notifications, daily news emails from sites that I signed up to receive etc... blocked NextDoor emails so that I cannot recover my password... on and on and on.
There is no human that can help, just lip service and empty promises.
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CCChe
Official Employee
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6.9K Messages
2 years ago
Hello @heather0kay. We appreciate you for sharing your experience, and the steps you've taken/checked on your end. If you are still unable to receive emails from the affected addresses, I would be happy to complete some troubleshooting on my end, and create a ticket for our advanced techs to assist me further if needed. I'll need to gather your account information to get started. Please send a direct message with your name and service address to "Xfinity Support" by clicking on the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat.
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CCChe
Official Employee
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6.9K Messages
2 years ago
@heather0kay, you'd send the message to "Xfinity Support" to reach our team, instead of searching for my name.
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heather0kay
Visitor
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5 Messages
2 years ago
So I have been on the phone with Xfinity ANOTHER 25 minutes, have repeated my address , account # , SSI#, and everything 3 times and then they cut me off! You people are the worst!!!
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heather0kay
Visitor
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5 Messages
2 years ago
Got through to security, I guess gmail is the way to go if I want to get ALL of my email because comcast blocks everything! I wish I would have known this when I set up my business!
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