Contributor
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62 Messages
Not receiving email- even from xfinity@account.xfinity.com
For years I have been having issues receiving email from companies such as for order confirmations or e-vites. Now even messages from
xfinity@account.xfinity.com
won't com through to my Comcast email address. I have posted many times about this but nothing ever gets resolved. Now when I needed to click on an activation link to get an equipment shipment from Comcast I never received several messages that were sent. I DO GET MESSAGES when using my gmail account. However it is unacceptable to not receive messages at my Comcast email address.
Is there anyone at Comcast that can fix this problem????
XfinityOrlandoM
Official Employee
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3.9K Messages
10 hours ago
@user_a0f600
Thanks for reaching out to us, we do apologize for any inconvenience you're experiencing with your e-mail account. Have you attempted to change your password yet? That may alleviate the issue. Details on how to do so are here : https://www.xfinity.com/support/articles/changing-or-resetting-your-password
Is the problem you're experiencing on our website or on a third party email service (Outlook)?
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user_a0f600
Contributor
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62 Messages
10 hours ago
I have changed my password. It happens on every platform obviously.
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user_a0f600
Contributor
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62 Messages
4 hours ago
I sent a DM 15 minutes ago but nobody has responded.
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