Visitor
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2 Messages
Not receiving comcast.net email since Aug27 through third party email platforms
As many users have reported here as well as several other forums throughout the web, and comcast xfinity fails to openly acknowledge, starting around Wed Aug 27th many users that use a third-party email app or software (thunderbird, many CRM software programs, etc) with comcast pop3 email settings started to get an error similar to "an error has occurred while trying to establish a connection to the server". Issue is with RECEIVING emails only, sending works fine, as those are different smtp server settings.
The issue was temporarily resolved on its own, sporadically, but now as of Sept 2nd, the connection error is not limited to just pop3 server settings, the error also happens when using imap settings on many of the said software programs as well. Receiving email on any mobile device works fine, the issue is limited to connections to comcast servers from third party email programs (typically desktop versions).
Every xfinity tech chat and phone call results in the same repetitive nonsense responses of suggesting we check our settings, port numbers, confirm our account is set to "allow third party apps for email" etc etc, but we have been using (and confirmed) ALL these proper settings, without issues for years. Xfinity's advice to just use their web browser-based interface for comcast email is not a reliable solution as many users rely on other software programs for email retrieval and management. Again, every xfinity account setting and comcast defined server setting and port number for pop3 has all been tried, without resolution. And now that the issue is also impacting imap as well, further complicates any potential resolution.
What is needed from Comcast is to acknowledge the common known issue, and provide honest status updates on the matter, and/or a clear fix. Most of these forum threads on this specific issue end unresolved due to Comcast Xfinity's boilerplate responses and generic links to outdated support articles that do not address a solution.
user_5xk6kk
Visitor
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2 Messages
11 days ago
Still no resolution on this and no feedback or suggestions from comcast xfinity. So many comcast.net email users across various 3rd party email platforms reported this error back on weds 8/27, that its evident it was/is something that comcast changed on the incoming pop3 servers. Other than natural fixes where some people say they just got lucky and issue resolved on its own (like in thunderbird ) many users still can not receive email on 3rd-party programs using pop3. Can a tech from xfinity at least comment on this?
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