Visitor
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3 Messages
Not receiving astrospheric.com verification codes in email.
I suspect they are being blocked. They are not in spam so the block is upstream of that. If I post their email address, it will be blocked, but I'd be happy to provide it as I got three of them in mid January. But I don't get them anymore and I want my tablet application registered. Thanks in advance.
David
XfinityRichard
Official Employee
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3.1K Messages
4 hours ago
Good Morning, @dwm042 I'm sorry for the inconvenience you are experiencing trying to get astrospheric.com verification codes in your email. I definitely understand how important that is to get those verification codes. Can you please check the following, 1. Check "Advanced Security" check if it has blocked any recent emails and temporarily disable it to see if the code comes through. 2. Check Spam and Filter Rules, to ensure you haven't set up any filters that might be deleting or redirecting the email. Add the sending domain (e.g., astrospheric.com) to your safe senders list in Xfinity Connect > Settings > Safe Senders.
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EG
Expert
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117K Messages
2 hours ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
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