Not receiving any ID verification emails from Microsoft for my outlook.com account

No bounces, just nothing received, at all. Been checking the spam folder, and also added a filter rule to "keep" all emails with "microsoft.com" in the from address, but still did not receive any verification emails after that change. This is why I think it's not getting to the server that hosts my mailbox, since filter rules don't seem to be in play.

Thank you for your patience today, @SC1615853 I understand how frustrating it must be to try to update your Outlook.com account and not receive the verification codes to your Comcast email. You’re right — you should be able to receive emails from Microsoft, including any subdomains like account.microsoft.com, without issue.-Richard

It sounds like the messages may not be reaching your inbox at all. To help resolve this, here are some steps you can try:

1. Check Spam and Junk Filters:

   • Even if they don’t appear in your spam folder, check for other filters or rules that might be redirecting or deleting messages.

2. Add Microsoft Addresses to Safe Senders List:

   • Add @microsoft.com and @account.microsoft.com to your Comcast safe senders list to prevent blocking.

   • Instructions: Go to Xfinity Connect → Settings → Spam Settings → Safe Senders.

3. Check Blocked Senders:

   • Make sure no Microsoft subdomains are accidentally blocked.

4. Try an Alternate Email for Verification:

   • If possible, add a backup email address to your Outlook account so you can receive verification codes elsewhere.

Hi, as the other customer (BruceW) indicated, there are no such menu options in Xfinity Connect (the email web app).  The options are identical in both the Xfinity mobile app and accessing https://connect.xfinity.com in my web browser. The only configuration option containing the word "safe" is Settings > Mail > Advanced Settings > "Email Safe List".  This is a poison pill, because it: (a) only accepts complete email addresses (that I have no examples of) and it says ALL emails not in the list will be discarded, "When Email Safe List is enabled, only email sent from addresses on the Safe List will be received. All other emails will be filtered out and not delivered." 

This is clearly not the feature you were thinking of, and I can't find any evidence of a "Spam Settings" or "Safe Senders" option in Xfinity Connect.  I cannot try an alternate email for verification, because I need to verify my identity using my comcast.net email address BEFORE I can change my verification email address in Outlook.com.  I have no blocked senders -- the only way I see to do that is to create a filter rule, which did not exist.  When I checked now I don't see any rules, which means the one I created yesterday while troubleshooting was removed or forgotten. I had viewed it multiple times, so I know it was saved.  Anyway my new filter rule for keeping all emails from a sender that contains "microsoft.com" is named "Please don't remove this rule".

Where did the "safe senders" suggestion come from?  Was it outdated documentation?  I need another suggestion.  Thanks.

That is definitely an odd issue to run into with the password changes. Have you already reached out to the customer security team at the https://spa.xfinity.com/help site or contacted them directly at the 1-888-565-4329 number?