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user_9re8fr
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Saturday, January 31st, 2026 3:05 AM

Not receiving any emails

I typically receive 20-30 emails a day. I have received zero emails to my comcast email account for more than 24 hours at this point, including test emails I had my daughter send. She didn't receive an error message, but I didn't receive anything. This is both on my phone and logging into the web portal on my computer. What can I do?

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28 days ago

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Again

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33.7K Messages

1 month ago

@user_9re8fr 

I typically receive 20-30 emails a day. I have received zero emails to my comcast email account for more than 24 hours at this point, including test emails I had my daughter send. She didn't receive an error message, but I didn't receive anything. This is both on my phone and logging into the web portal on my computer. What can I do?

On the web portal did you check to see if Auto Forward was turned on?  Also, is your mailbox full?

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user_9re8fr

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4 Messages

Interesting. Auto forward was turned on to an unknown email. Does that mean my email was compromised?

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1 month ago

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user_9re8fr

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4 Messages

And, if so, how do I recover what was sent in the interim?

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1 month ago

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Again

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@user_9re8fr​

Interesting. Auto forward was turned on to an unknown email. Does that mean my email was compromised?

Possibly.  I suggest changing your password.  https://xfinity.com/password 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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1 month ago

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Again

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@user_9re8fr​

And, if so, how do I recover what was sent in the interim?

I don't know if it can be recovered.  You can try calling our Customer Security Assurance number and see if they can help, but those emails may be lost.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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1 month ago

XfinityJon

Official Employee

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Good evening user_9re8fr. I do see our expert @Again has provided some assistance. Did you require any additional assistance? Have you changed your password, and been in contact with our Customer Security Assurance team?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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user_uezqxv

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3 Messages

29 days ago

What I was trying to do was hook up a TV (older smart TV) to Xfinity as I have a love of music and wanted to listen during the day but, I got a Google stick so now I have Google info but I am streaming Xfinity. Any suggestions for getting my Amazon music? I stumbled over getting this back to work and now it's set on Google which is ok I guess, I will keep working on it to get Amazon music (it works in my bedroom). Thanks for all the help!

Jaynee

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