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user_9re8fr
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Saturday, January 31st, 2026 3:05 AM

Not receiving any emails

I typically receive 20-30 emails a day. I have received zero emails to my comcast email account for more than 24 hours at this point, including test emails I had my daughter send. She didn't receive an error message, but I didn't receive anything. This is both on my phone and logging into the web portal on my computer. What can I do?

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3 hours ago

@user_9re8fr 

I typically receive 20-30 emails a day. I have received zero emails to my comcast email account for more than 24 hours at this point, including test emails I had my daughter send. She didn't receive an error message, but I didn't receive anything. This is both on my phone and logging into the web portal on my computer. What can I do?

On the web portal did you check to see if Auto Forward was turned on?  Also, is your mailbox full?

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user_9re8fr

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Interesting. Auto forward was turned on to an unknown email. Does that mean my email was compromised?

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3 hours ago

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user_9re8fr

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And, if so, how do I recover what was sent in the interim?

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@user_9re8fr​

Interesting. Auto forward was turned on to an unknown email. Does that mean my email was compromised?

Possibly.  I suggest changing your password.  https://xfinity.com/password 

I am not a Comcast Employee.
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3 hours ago

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@user_9re8fr​

And, if so, how do I recover what was sent in the interim?

I don't know if it can be recovered.  You can try calling our Customer Security Assurance number and see if they can help, but those emails may be lost.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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3 hours ago

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