not receiving all emails

I use my Comcast.net email as my primary email. On occasion I find out that I am not receiving some emails. For example, my husband received an email yesterday that I was also clearly copied on, yet I did not get the email in my inbox (even though I can see in his email that I was also a recipient). I have no real way of knowing if I am receiving all of my emails. in the past few days I have sent important emails to people and have replies from some, but not all. I am concerned because I do not have a way of knowing if they are not responding or if I am just not getting them.

Responses

U

user_pb8ah3

3 Messages

2 years ago

Same problem, and a very serious concern.

Except for accidental (or coincidental) discovery, how do people know

1 - whether they are receiving all of their email sent to comcast.net

2 - and what to do about it if they DO discover that this is the case?

_________________________

0

XfinityJoe

Official Employee

•

805 Messages

2 years ago

@user_wkygld WE would be happy to look into your email concern. Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

5

0

U

user_pb8ah3

3 Messages

@XfinityJoe
Would it be possible for you to send me
a copy of your response to this problem?

I had the same concern, expressed in my
reply to the initial post by: user_wkygld
(see above)
under the Subject: not receiving all emails

Thank you!

user_pb8ah3

2 years ago

0

U

user_wkygld

2 Messages

They ran some tests and found no problems. I did notice that the particular missing emails I knew about came from different users in the same domain (a university), so they suggested I call the Xfinity account security department (which I have not been able to do yet). Hope that helps. Perhaps look for a pattern to see if it is random emails or just certain emails. I guess we have no way of knowing of emails we aren't receiving (unless people follow up), but I just hope I am not missing any important ones. Good luck.

2 years ago

0

XfinityJoe

Official Employee

•

805 Messages

@user_wkygld reaching out to the Customer security assurance team would be the process to follow in this case. Please do not hesitate to reach out here if we can assist with anything in the future.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

U

user_pb8ah3

3 Messages

@user_wkygld -- Thank You !!
I share your sentiment that:
"I guess we have no way of knowing of emails we aren't receiving (unless people follow up), but I just hope I am not missing any important ones. Good luck."
I appreciate your inquiring about the same concern, and sharing what you learned.
user_pb8ah3

2 years ago

0

XfinityAngie

Official Employee

•

1.9K Messages

user_pb8ah3, Let us know if you are still needing assistance. We would be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

Email

user_wkygld

not receiving all emails

user_pb8ah3

XfinityJoe

user_pb8ah3

user_wkygld

XfinityJoe

user_pb8ah3

XfinityAngie

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