richl12's profile

Regular Visitor

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6 Messages

Tue, Nov 30, 2021 7:21 PM

not getting Google Groups emails in Comcast

This has happened periodically before and seems to be happening again. For much of today I haven't been getting Google Groups posts in my Comcast email; Comcast seems to be blocking them. I can send email to Google Groups and see the posts online through the Groups site, but they don't come into my email. Is there a problem?

Latoque

Expert

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29K Messages

2 m ago

Call Comcast security. They handle any blocking issues-----------------------

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329

Official Employee

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714 Messages

2 m ago

@richl12 

Good afternoon,

Reviewing our logs I am not seeing any blocks or issues with delivery. I do see a few that may have gone to the spam folder. Have you checked for the emails in the spam folder? otherwise we are not blocking emails from google or their services. Is it also possible that there is a setting not enabled that would generate an email?

Regular Visitor

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6 Messages

@XfinityCSAEmail There's nothing in my spam folder (I have my spam settings off anyway). I am now starting to get a few emails from Google Groups, so it looks like the problem might be at their end. I've posted to their forum as well, but haven't heard anything back yet. Thanks. 

Official Employee

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567 Messages

@richl12 I am happy to hear we are able to help narrow down the source of the issue! I appreciate your time and being part of the Comcast team. If there is anything else, we can do for you don’t hesitate to reach out. We are here for you 24/7 for your convenience and peace of mind. Have a great day!

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

1 m ago

I manage a Google Group of about 300 members. I send out emails to the Group several times a week. The Group emails to Comcast email addresses frequently come up missing: to the same individuals, sometimes they go to the Spam folder, sometimes they are received properly, sometimes they simply disappear. There is no consistency. I have spent countless hours trying to troubleshoot this problem. I find numerous posts in your Xfinity Forum identifying the same problem. Xfinity techs only seem to provide a few speculations and then the thread is closed before resolution. This is an ongoing, long term problem (back at least two years) affecting probably 1000s of people. Why is a ticket submitted to your systems people to get this fix. if EYE were to speculate, I'd say it was an overzealous security issue. I will be recommending the several dozen of my Group members to ditch Comcast and use a different client. Is that what you want?

Visitor

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1 Message

6 d ago

I’m now experiencing the same issue here. Not receiving any email from any of the Google groups I belong to. Nothing going to spam, nothing going to trash, it’s just plain not getting here. Based on the several YEARS worth of posts I see on here… all closed with no apparent resolution… I’m not at all hopeful about this getting fixed.

Like the original poster, I can post to the groups, I can see posts within the groups if I log in to Google… but the emails from them to me have stopped. This holds true for all but one group which is somehow finding its way through… otherwise anything from googlegroups.com never shows up.

Official Employee

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714 Messages

@BearguyVA​ 

Good afternoon, 

Checking our logs it shows that you are receiving emails from google servers. little less than 100 in the last 14 days, but none of them appear to be from google groups. This would indicate that google groups is simply not sending to you. There is no block or filter that is preventing google groups emails from being delivered to you on the Comcast side. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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511 Messages

Hello, @BearguyVA. I see you are now experiencing similar issues on your end. The CSA team in this thread did not see any known issues. With that said, their contact information is listed at the start of the thread. You can always reach out directly for further assistance.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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