Regular Visitor
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6 Messages
not getting Google Groups emails in Comcast
This has happened periodically before and seems to be happening again. For much of today I haven't been getting Google Groups posts in my Comcast email; Comcast seems to be blocking them. I can send email to Google Groups and see the posts online through the Groups site, but they don't come into my email. Is there a problem?
Latoque
Expert
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29.2K Messages
9 m ago
Call Comcast security. They handle any blocking issues-----------------------
Comcast Customer Security Assurance-------------------
Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329
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XfinityCSAEmail
Official Employee
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934 Messages
8 m ago
@richl12
Good afternoon,
Reviewing our logs I am not seeing any blocks or issues with delivery. I do see a few that may have gone to the spam folder. Have you checked for the emails in the spam folder? otherwise we are not blocking emails from google or their services. Is it also possible that there is a setting not enabled that would generate an email?
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user_dd136f
Visitor
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1 Message
8 m ago
I manage a Google Group of about 300 members. I send out emails to the Group several times a week. The Group emails to Comcast email addresses frequently come up missing: to the same individuals, sometimes they go to the Spam folder, sometimes they are received properly, sometimes they simply disappear. There is no consistency. I have spent countless hours trying to troubleshoot this problem. I find numerous posts in your Xfinity Forum identifying the same problem. Xfinity techs only seem to provide a few speculations and then the thread is closed before resolution. This is an ongoing, long term problem (back at least two years) affecting probably 1000s of people. Why is a ticket submitted to your systems people to get this fix. if EYE were to speculate, I'd say it was an overzealous security issue. I will be recommending the several dozen of my Group members to ditch Comcast and use a different client. Is that what you want?
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BearguyVA
Visitor
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1 Message
7 m ago
I’m now experiencing the same issue here. Not receiving any email from any of the Google groups I belong to. Nothing going to spam, nothing going to trash, it’s just plain not getting here. Based on the several YEARS worth of posts I see on here… all closed with no apparent resolution… I’m not at all hopeful about this getting fixed.
Like the original poster, I can post to the groups, I can see posts within the groups if I log in to Google… but the emails from them to me have stopped. This holds true for all but one group which is somehow finding its way through… otherwise anything from googlegroups.com never shows up.
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user_f402f5
Visitor
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1 Message
5 m ago
I’m having this same issue. So is my grandmother. We both use Comcast email and are part of a Google group. For years we’ve been part of this same Google group. Now just in the last few months we’re having this issue of emails sent through the Google group going into our spam folders, even after we keep marking those emails “not spam”, the Google group emails keep going to spam.
I just got off the phone with the most unhelpful Comcast “customer service representative” who told me that I should just override security filter and allow spam and potentially harmful messages into my inbox. This is LUDICROUS, and he said this is the only way to ensure that my Google group emails come through properly…so xfinity Comcast is just admitting that their spam filters are complete garbage and they don’t know enough or care enough to actually try to resolve the issue with Google groups.
Unbelievably frustrating, but also vindicating for me to know that many other Comcast users are having the same problem so at least I’m not experiencing an isolated issue. Really wish Comcast would actually make an effort to fix this.
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