U

Visitor

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2 Messages

Fri, Mar 26, 2021 12:26 PM

not getting emails

Within the last 2 weeks, I have not gotten all of my emails. I checked spam and 1 email goes there. Not getting other emails and do not even know all that I am missing.

Responses

ComcastJamesH

Official Employee

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152 Messages

2 m ago

Greetings, @user_82588f! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email, but you have definitely come to the right place for assistance.

Are you having these issues with your Comcast email address? When did you first notice you were not getting emails? Did you have emails that disappeared, or did everything just stop coming in?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

 They took the app off 

Official Employee

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6.7K Messages

Hello user_2b6483. You can access your Comcast email, view and listen to your voicemail, and manage all your calling features and settings in the Xfinity Connect web portal (connect.xfinity.com). Have you had success with that?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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2 Messages

2 m ago

It started the last 2 weeks on my comcast email. Sometimes my wifes emails show up in spam, sometimes my in box. I usually get emails from casting companies as I am an actor and I havent been getting those either. I looked at spam filters with comcast and they escalated to level 2. 

 

ComcastAbbie

Official Employee

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267 Messages

Thank you for that information. Since you already have a request in for our upped level support, I would like to get your account pulled up to review the notes on your account. Can you please reach out through private message (by clicking on the chat icon on the top right of the page) with your first and last name, name on the account if different, and service address? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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6 Messages

2 m ago

I am having the same issue.  Random e-mails are not being sent and random e-mails have not been received.  This has been happening for the past three weeks.  Originally I had the problem sending and I thought the issue was on a recipients's end but it started happening with multiple recipients.  And yesterday, a sender ent me two e-mails and I only got one.

Visitor

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1 Message

1 m ago

I am having the same issue as well. I even keep getting letters it the mail from places telling me that their emails are being returned and to update my email address and it is correct when I check. This has been happening for about 6 weeks.

Official Employee

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135 Messages

That would be frustrating o me if that was happening to my own emails. Have you checked your settings to make sure the email address is not blocked?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
EG

Expert

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86.6K Messages

1 m ago

Moved here to the proper help board.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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