not getting emails

Within the last 2 weeks, I have not gotten all of my emails. I checked spam and 1 email goes there. Not getting other emails and do not even know all that I am missing.

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Responses

XfinityJamesC

Official Employee

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2.2K Messages

4 years ago

Greetings, @user_82588f! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email, but you have definitely come to the right place for assistance.

Are you having these issues with your Comcast email address? When did you first notice you were not getting emails? Did you have emails that disappeared, or did everything just stop coming in?

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user_2b6483

Visitor

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1 Message

They took the app off

4 years ago

0

XfinityJoeTru

Official Employee

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7K Messages

Hello user_2b6483. You can access your Comcast email, view and listen to your voicemail, and manage all your calling features and settings in the Xfinity Connect web portal (connect.xfinity.com). Have you had success with that?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

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user_82588f

Visitor

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2 Messages

4 years ago

It started the last 2 weeks on my comcast email. Sometimes my wifes emails show up in spam, sometimes my in box. I usually get emails from casting companies as I am an actor and I havent been getting those either. I looked at spam filters with comcast and they escalated to level 2.

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CCAbbie

Problem Solver

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1.4K Messages

Thank you for that information. Since you already have a request in for our upped level support, I would like to get your account pulled up to review the notes on your account. Can you please reach out through private message (by clicking on the chat icon on the top right of the page) with your first and last name, name on the account if different, and service address?

I no longer work for Comcast.

4 years ago

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Js23

Regular Visitor

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6 Messages

4 years ago

I am having the same issue. Random e-mails are not being sent and random e-mails have not been received. This has been happening for the past three weeks. Originally I had the problem sending and I thought the issue was on a recipients's end but it started happening with multiple recipients. And yesterday, a sender ent me two e-mails and I only got one.

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C

ckonopaske

Visitor

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1 Message

4 years ago

I am having the same issue as well. I even keep getting letters it the mail from places telling me that their emails are being returned and to update my email address and it is correct when I check. This has been happening for about 6 weeks.

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XfinityDena

Official Employee

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3.4K Messages

That would be frustrating o me if that was happening to my own emails. Have you checked your settings to make sure the email address is not blocked?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

EG

Expert

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111.5K Messages

4 years ago

Moved here to the proper help board.

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Email

user_82588f

not getting emails

XfinityJamesC

user_2b6483

XfinityJoeTru

user_82588f

CCAbbie

Js23

ckonopaske

XfinityDena

EG

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