Skip to main content
crass138's profile
crass138
1st Topic

Visitor

 • 

2 Messages

09/30/2026 12:30 AM

not getting emails to reset accounts services, ea, microsoft, steam etc

when i need to reset my password for an app owned by EA, microsoft, steam etc

I dont get the email

this happens every password reset notification from any other company to this email.

patrick

[Edited: "Personal Information”]

Question

 • 

Updated 

21 days ago

 • Edited

40

1

0

Oldest First
Selected Oldest First
XfinityRay

Official Employee

 • 

4.5K Messages

21 days ago

Hello, @crass138! I am sorry to hear you are not getting your emails when you need to update your password. We will get to the bottom of this! Are you checking your email at the Xfinity email website or using a 3rd party application like Outlook or Gmail?

 

Have you checked the Spam and Deleted folders or searched for the emails?

2

0

crass138

Visitor

 • 

2 Messages

straight web access no email clients

nothing in spam

can you check your mx filtering?

Like

Reply

21 days ago

0

XfinityPaula

Official Employee

 • 

2.4K Messages

 

crass138 Thank you for using the website and checking the spam folder. We can start a request for help with the missing emails to help figure out what happened. Can you please send us a direct message with your name, service address and the email address that is having the issue please? 
 
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

21 days ago

0

forum icon

New to the Community?

Start Here