crass138's profile

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1 Message

09/30/2026 12:30 AM

not getting emails to reset accounts services, ea, microsoft, steam etc

when i need to reset my password for an app owned by EA, microsoft, steam etc

I dont get the email

this happens every password reset notification from any other company to this email.

patrick

[Edited: "Personal Information”]

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Official Employee

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4.3K Messages

9 hours ago

Hello, @crass138! I am sorry to hear you are not getting your emails when you need to update your password. We will get to the bottom of this! Are you checking your email at the Xfinity email website or using a 3rd party application like Outlook or Gmail?

 

Have you checked the Spam and Deleted folders or searched for the emails?

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