AlphaKai's profile

New Poster

 • 

9 Messages

Friday, November 24th, 2023 7:21 PM

Closed

Not getting emails from Home Depot

Hello,

I have placed a couple of orders with homedepot.com and have not received the confirmation or shipping emails (I checked out as a guest user). Also, I can't log into my HD account because they are asking for a verification code, which is sent to my @comcast account.

I've been going back and forth with Xfinity level 1 and Home Depot support. It seems like the people at level 1 support rely on automation to fix problems, and if It doesn't work, they either blame you or the other sender. Okay, I talked to the IT at Home Depot, and anything they sent to my email gets *Dropped*, and they can't do anything on their end. Tell me what I am missing.

What I use to check my emails

Outlook - IMAP/SMTP

Email app (Samsung) - I use this since Xfinity removed their email app. Which is a shocker

On both platforms, I checked spam and blocked emails in the settings, and nothing is blocking @homedepot

https://connect.xfinity.com - Everything is on Default Settings.

Please help!

New Poster

 • 

9 Messages

1 year ago

Still not getting any emails. I need help!

Expert

 • 

29.7K Messages

1 year ago

@AlphaKai 

Are they going to the Spam folder?  Until you get this resolved, can you give HD some other email address you have like Gmail, Yahoo, Mail.com or something else?

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