Not getting emails from Home Depot

Hello,

I have placed a couple of orders with homedepot.com and have not received the confirmation or shipping emails (I checked out as a guest user). Also, I can't log into my HD account because they are asking for a verification code, which is sent to my @comcast account.

I've been going back and forth with Xfinity level 1 and Home Depot support. It seems like the people at level 1 support rely on automation to fix problems, and if It doesn't work, they either blame you or the other sender. Okay, I talked to the IT at Home Depot, and anything they sent to my email gets *Dropped*, and they can't do anything on their end. Tell me what I am missing.

What I use to check my emails

Outlook - IMAP/SMTP

Email app (Samsung) - I use this since Xfinity removed their email app. Which is a shocker

On both platforms, I checked spam and blocked emails in the settings, and nothing is blocking @homedepot

https://connect.xfinity.com - Everything is on Default Settings.

Please help!

Responses

AlphaKai

New Poster

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9 Messages

1 year ago

Still not getting any emails. I need help!

0

Latoque

Expert

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29.6K Messages

1 year ago

@AlphaKai

Are they going to the Spam folder? Until you get this resolved, can you give HD some other email address you have like Gmail, Yahoo, Mail.com or something else?

2

0

AlphaKai

New Poster

•

9 Messages

No, they are not going to the spam folder, and there is nothing blocking @homedepot.com (On my end)

I just contacted Home Depot support to change my email to Gmail because I am giving up here.

I encountered another issue with my email. Yesterday was Cyber Monday, and I wanted to purchase a product from Tineco. I created an account, and of course, to verify the Tineco account, they have to send an email. I did not get anything within 30 minutes. I gave up waiting and just used my Gmail email account. I got it instantly, verified my account, purchased the product, and moved on.

Four or five hours later, I finally received the email verification link from Tineco in my Comcast email. What the hell is going on?

I have had this email for about 12 years, and I think it's time to retire it and move off of Comcast.

1 year ago

0

XfinityRaf

Official Employee

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870 Messages

Good afternoon @AlphaKai. Glad to hear that you were able to use an alternate email to do some online shopping and not miss out on those deals. Are you receiving emails from other retailers? What about emails from someone else? Let us know when you can.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

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AlphaKai

Not getting emails from Home Depot

AlphaKai

Latoque

AlphaKai

XfinityRaf

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