Not getting emails from Amazon

Call Comcast security.  They can look to see if there is a blocking issue for Amazon----------------

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329

Thanks for the suggestion. I called security and was told it'd be 40 minutes; it was only 17! Unfortunately, my issue had to be escalated and the next tech team will have to call me back. I will report the outcome! Know that the tech told me this has happened in other cases, and particularly with Amazon. He did check that my email appeared to have no "rule" blocking Amazon.

So still and open question! I will post resolution when it happens. Thanks everyone!

Tracey

The Tech from security checked rules and filters while he had me on the line and found none that would explain why Amazon emails aren't being recieved.

No rule or filter enabled. No callback from security. Can a Comcast employee check to see if my account to see if any Amazon emails have been directed to my account? Should have been a couple dozen in the past few weeks just during my attempt to reestablish account access. Still waiting for help. Thanks.

Do a search with an * in the front for rules/filters. In my case when I was hacked, they logged into my Xfinity connect and deleted the emails then deleted them from the trash. I found them in the recover deleted emails folder. Keep trying with Xfinity security no matter how frustrated u get. They can watch your account for two weeks. Also change your password and secret question, set up two factor authentication and download the Xfinity authenticator app to your smartphone. Also there are employees that monitor this website. Do a direct message and ask for help. Good luck Linda. 

I found a new role in my email filter that redirected Amazon emails to a different account. I believe I deleted that filter (Kept a screen shot with the email address my mail was directed to). I will do a test soon to see if that was successful. Would still appreciate a Comcast Employee to keep an eye on it. No reply from Security yet (from my 4/14 call). Thanks for all the suggestions everyone.

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@lkpolovchik wrote:

Do a search with an * in the front for rules/filters. In my case when I was hacked, they logged into my Xfinity connect and deleted the emails then deleted them from the trash. I found them in the recover deleted emails folder. Keep trying with Xfinity security no matter how frustrated u get. They can watch your account for two weeks. Also change your password and secret question, set up two factor authentication and download the Xfinity authenticator app to your smartphone. Also there are employees that monitor this website. Do a direct message and ask for help. Good luck Linda. 

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The sending of a Private Message without request is against Forum Guidelines and the Acceptable Use Policy.  Please do not tell others to do this.

Thank you for that clarification. A Comcast employee did indeed reply to my original post, albeit providing information that had already been provided via the forum user community.  I understand the prohibition but wonder what other options might be available to users when promised follow-up from Comcast doesn't materialize....do you have any suggestions? I called the Security phone number and spoke to a tech, who promised follow-up within 1-2 days. That was on 4/14, and today is 4/18. Can you advise me (and perhaps others) about how to do a deeper dive into solving a problem when traditional processes don't with, and to do so without violating any guidelines?

Thanks very much for the reply!