Contributor
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83 Messages
Not getting email notifications for new replies on a thread I am following?
Posts I have created and commented on, even though I thinking I have my Notifications settings correct, I am not getting email notifications when replies are entered? I have the Email and Platform columns all checked on my Profile . Thanks !
Accepted Solution
GeneLa56
Contributor
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83 Messages
2 months ago
Problem solved, I don't know how, but solved. I did fiddle with my settings, I must have played the correct tune.
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XfinityJoe
Official Employee
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742 Messages
2 months ago
Good morning @GeneLa56 we would be happy to assist.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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