not getting any important email !

user_dq5fj9 Hi there! Thank you so much for sharing your concerns with us for important emails that you are not receiving. I know this is a crucial way to communicate with our friends, families, and even companies, so we need to make sure everything is processing correctly. I'm sorry that things seem to be off and not being received. I would love to help and make sure that we have this trouble cleared up so that you are receiving all emails. 

When you access your email are you visiting our website at connect.xfinity.com? Or do you use an email client? If it's an email client the emails could be left on our server at connect.xfinity.com.