not getting any important email !

I am still not getting many emails that I should. It has been weeks. I get email into my inbox from only 2 people - no corporations. Today I got a spam faking comcast. What is going on?

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XfinityPaula

Official Employee

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2.3K Messages

3 months ago

user_dq5fj9 Hi there! Thank you so much for sharing your concerns with us for important emails that you are not receiving. I know this is a crucial way to communicate with our friends, families, and even companies, so we need to make sure everything is processing correctly. I'm sorry that things seem to be off and not being received. I would love to help and make sure that we have this trouble cleared up so that you are receiving all emails.

When you access your email are you visiting our website at connect.xfinity.com? Or do you use an email client? If it's an email client the emails could be left on our server at connect.xfinity.com.

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user_dq5fj9

12 Messages

Hello I use connect.xfinity, same as I have for 25 years. Today I got letter from financial firm stating that they can not reach me by email, when they have done so for years. Something is rejecting almost all emails sent to me. Again today I only got 1 personal email.

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2 months ago

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Again

Expert

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34.8K Messages

@user_dq5fj9

Hello I use connect.xfinity, same as I have for 25 years. Today I got letter from financial firm stating that they can not reach me by email, when they have done so for years. Something is rejecting almost all emails sent to me. Again today I only got 1 personal email.

Have you made any changes to your email account?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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2 months ago

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XfinityDuron

Official Employee

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1K Messages

Hello @user_dq5fj9, are you still having trouble receiving emails at this time?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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user_dq5fj9

12 Messages

my email is still not working- over 6 weeks now. It must have been hit with malware. No one from you company has even looked into it. WHY ???? I get NO mail from important firms like utilities and banks and have been informed by one that my email address is "not valid". I have had it 25 years. What happened ? please look into it and fix it as this is a major problem.

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2 months ago

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XfinityShawn

Official Employee

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2.6K Messages

user_dq5fj9 Are you seeing any error messages/codes when using your email?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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2 months ago

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user_dq5fj9

not getting any important email !

XfinityPaula

user_dq5fj9

Again

XfinityDuron

user_dq5fj9

XfinityShawn

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