Not getting any emails on my phone . It keeps rejecting my password. I have changed it successfully but my phone still says it is incorrect

Not getting any emails on my phone . It keeps rejecting my password. I have changed it successfully but my phone still says it is incorrect.

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XfinitySean

Official Employee

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603 Messages

1 day ago

Hi czyxtd, we appreciate you dropping by the community forums! Sorry to hear that you're running into issues accessing your email. When you mention that you're not getting them on your phone, are you trying to access them through the Xfinity Email site, or through a third party app like Apple Mail or Outlook?

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czyxtd

New Poster

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3 Messages

Sean; I'm not sure. It's a widget that look like an envelope. I can access gmail Icloud and comcast.

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17 hours ago

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XfinityRaul

Official Employee

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2.7K Messages

@czyxtd To confirm, are you able to access your email account when using our website after updating the password?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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17 hours ago

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oah

Visitor

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4 Messages

5 hours ago

Also, try typing your password with your phone, someplace you can see what you typed. You might be making a typo or have a 'stuck key' and you're not typing what you think you are.

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czyxtd

Not getting any emails on my phone . It keeps rejecting my password. I have changed it successfully but my phone still says it is incorrect

XfinitySean

czyxtd

XfinityRaul

oah

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