Visitor
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10 Messages
Not all recipients in BCC receiving my email message
I'm using Outlook in MS Office Home and Business 2019. For two years I have been sending out an email about every 2 weeks to a distribution list that started with about 20 people, and has slowly grown to where it is now at 58 people. The recipient addresses are listed in the BCC field of my Outlook message. The message typically contains about 5 short sentences and one link to my website, no images, no gifs, nothing special. In late March 2022, some of the people in my address list informed me they did not receive my email, and this continues to the present. I am not using Outlook Distribution List, I keep all the addresses in an external file and copy-paste the addresses into the BCC field. I have edited my list to remove all special characters (angle brackets), and have alphabetized my list. I've confirmed that I can send an email to each of the people on the list individually. Last week I even tried cutting my list in half and sending two emails, one to the first half and the other to the second half, but some people are still not receiving my email. Why are some recipients not receiving my mails?
XfinityJaxie
Official Employee
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292 Messages
3 years ago
Hello. @user_10f5cf, thank you for bringing this to our attention! It would be our pleasure to assist! We absolutely understand how frustrating it is when not everyone is receiving your emails. Is the issue isolated to specific contacts or does it change? Also, do you receive an error like a postmaster delivery failure?
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user_10f5cf
Visitor
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10 Messages
3 years ago
The same users successfully receive, and the same ones fail each message. No, I'm not receiving any errors at all.
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XfinityJaxie
Official Employee
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292 Messages
3 years ago
Okay, thank you for letting us know. We just wanted to make sure! One thing we definitely recommend doing, since outlook is a third-party email client is from time to time updating the settings for the Xfinity email. This link will show you how to do this, Update Your Xfinity Email Port Settings - Xfinity Support. Please let us know if you run into any trouble!
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XfinityCSAEmail
Official Employee
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1K Messages
3 years ago
Good morning,
Could you please message me directly with some of the details of the emails you send? checking our logs I was only able to find one of these emails that contain links to google.com, apps.photos, and apple.com. The emails were blocked by the spam filter due to the usage of the mentioned links because it matches patterns used by phishing/spam emails to collect personal information from their recipients. To additionally note, larger distribution of emails is considered non-residential and the comcast.net email address is a residential email platform where we have to consider the security of all of its users holistically so I would greatly appreciate further details and context of the emails you send so I can look into this further for you. For the time being since you mention owning a website and your own personal domain, I would recommend using a email with the domain to distribute the emails.
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user_10f5cf
Visitor
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10 Messages
3 years ago
Ok, I've sent you a personal message with screenshot of one of my Outlook emails that is not sending to all users. I don't know why the Xfinity spam filters would stop the email from going to some recipients, but not all, if in fact spam was the problem. That makes no sense. Please advise.
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user_10f5cf
Visitor
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10 Messages
3 years ago
It has been a week since I posted this problem. I'm not happy with the level of support I'm getting. I plan to escalate, in order to get some proper technical assistance.
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user_10f5cf
Visitor
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10 Messages
3 years ago
...so please provide me a phone number where I can speak to someone (in English) about this problem.
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