New Poster
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2 Messages
Not able to send emails out via outlook or mail on mac ip is not permitted to send
Emails are coming in fine.
Not able to send emails out. Web brower works fine.
Email clients are not working.
I'm getting this message: ip 40.132.71.16 is not permitted to send messages. I test this on several computers on same network and same issue.
Responses
user234234
New Poster
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2 Messages
1 y ago
@CCAntiSpam
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ComcastCSAEmail
Official Employee
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580 Messages
1 y ago
@user234234 can you please PM me the email you are having issues with? im seeing the IP 40.132.71.16 belonging to Windstream Communications LLC, which is hitting a 554 SMTP error.
http://postmaster.comcast.net/smtp-error-codes.php#554
NXDOMAIN response. One of the authoritative servers for the relevant section of the in-addr.arpa DNS tree is saying that there is no PTR record for the given IP address.
If this is in fact a third party hosted domain, then you will want to engage your email administrator/host. If it is not, then your email client is misconfigured.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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raymad
New Poster
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3 Messages
6 d ago
Did not help as I am using Comcast connect on my iPhone and can find no way to write emails
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