Non-responsive security assurance complaint

@user_jbbncc 

The first report of email issue was entered on 2/27/26. So far I have talked with 20 people and been referred to “tier 3” and engineering. I have been assured multiple times that my issue would be resolved in 24 hours, or 72 hours, or I would get a call tomorrow morning, or after the weekend, or the ticket “is being worked on”. I have described the issue many times over in spite of a ticket being issued so that the technician could read the notes and resolve the situation expediently. I have followed instructions and sent the sample of the email in question to security assurance twice. What will it take to get this issue resolved and at the very least convey to me the reason for the issue in the first place?

Now that you've complained, can you describe your email issue so that we might be able to help you?