NON-DELIVERY OF EMAILS THAT ARE SHOWING IN SENT FOLDER AND NO ERROR MESSAGE
I am thoroughly perplexed and would really appreciate any feedback for my issue.
Last weekend, after almost 20 years, my Comcast emails stopped being delivered. There was no error messages - nothing.... The emails are showing up in the sent folders, just like everything is normal. It took me a couple of days to even realize it.
I have a Windows 7 desktop with Outlook 2010, a Windows 10 laptop with Outlook 2016, and an Xs iPhone using just the regular phone mail app.
When I contacted support, I was at first told it was a National Outage and noone knew when it would be fixed. I was of course dumbfounded with this information but the tech persisted that it was true! Imagine if there really was a national outage of Comcast users whose emails weren't being delivered... Wow.
Then, I saw on this forum the Assurance department phone number. I called and spoke to numerous people. They had me test the Xfinity email website. Voila! If sent from their website, the emails are delivered. That was enough for all of the people I spoke to. Since the website worked, that meant that everything else was the problem. I tried to point out it was actually the opposite - if their website is the ONLY thing working, then that makes an even stronger case that the problem is on their end. But, to no avail. Somehow Microsoft AND Apple, together, at the same time, did something that is blocking my Comcast emails from being delivered. I am totally flabbergasted at this refusal to even consider that Comcast has changed some setting on their end. No, to them, it is the rest of the world that has changed, and they have nothing to do with it and are not responsible. Trying to follow their logic (which is difficult), but if that's the case, then why aren't I also having problems with the other email applications I've installed on those devices? I really feel like I've entered the Twilight Zone... and really appreciate anyone with a way out.