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3 Messages

Tuesday, June 4th, 2024 1:31 AM

No longer recieving Email

Since 5-31 I no longer have been able to recieve emails from any of my comcast email accounts to my PC or Apple ipad when connected to the internet via wifi. I did not change anything to make this happen. I have talked to several comcast support people without any resolution. I can however send emails from my PC or ipad. Here is what is happening:

  • I use outlook on my pc and apple mail on my ipad
  • I cannot recieve email to Outlook or Apple mail when connected to the internet via Fidium wifi
  • I can log into my account from a browser and see all my email that way
  • I also can recieve my email to Outlook or Apple mail if I connect to the internet via a cell connection bypassing wifi
  • I am using Fidium as my ISP since last June of 2023
  • All email has been working fine up until 5-31-24
  • There is obviously something going on between Comcast and Fidium as it relates to the incoming mail server
  • I use IMAP.comcast.net as my incoming mail server(also tried mail.comcast.net with same results)
  • I have rebooted everthing multiple times (PC, IPAD, Router) with no change
  • I have deleted mail accounts and readded. Only way the readd would work was if I shut off wifi, connecgted via a cell connection using the hotspot on my ipad
  • When I am connected via wifi this is the error I get:

[Edited: "Personal Information"]

  • I can reenter my password, but this box just keeps popping up

This is pretty much everything. There is a block going on when trying to go through Fidium to connect to the comcast incoming mail server and it needs to be fixed. Can you help!

Visitor

 • 

1 Message

17 days ago

Unable to access two comcast.net email accounts today. successfully logs into Xfinity but when I choose email it see a flash xfailurecount=1 then the screen always returns to the "hub". the odd thing is that I'm logged into another comcast.net email successfully but the other two do not load. . .always returning to the "hub". I can get account info, etc. but no email

Official Employee

 • 

2.1K Messages

Hello, @CARRIE.M 

My apologies for this inconvenience. We are aware there is an issue with some customers when they attempt to access their email at Xfinity.com. Customers will get redirected back to the Discovery Hub. Our engineers are investigating this for a solution. At this time we do not have an ETA. We will continue to monitor this issue to update the Forum. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

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11 Messages

3 days ago

I am getting snail mail letters from my various financial institutions who I have regular contact with, that email messages they are sending me ar being returned. This is now happening in consecutive months with about 6 different companies. I did employ a service called Aura to monitor things for me a few months ago when I felt threatened by a hack. They say they have not bocked emails from these institutions....so what is Comcast possibly doin to block them?

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