No longer receiving UPSP Informed Delivery emails

@Latoque That is a brilliant idea, never thought of that. I will give it a try because I know if I change Informed Delivery to my secondary email address, which I rarely use, the emails come through.

@Latoque​ indeed a worthwhile work-around, but it shouldn't be necessary. If Xfinity has a suppression filter, there should be ways of 1) identifying what sender(s) are being suppressed when sending to your email address, and 2) a means of managing that suppression filter to remove blocked senders or add new senders to be blocked.

@XfinityAlex can you please assist?

I did that. It work for a short while and then that one quit working. I contacted USPS and supposedly they are going to fix it. I don’t have high hopes, since they never fixed it the last two times it happened. They are telling me you need to work with your email provider, but it seems to me they should be the ones to fix it. Here is their explanation (I don’t buy it because I know for a fact I never reported the email as spam after switching to a different email account):

“It appears you or your email provider marked the Informed Delivery emails as SPAM. We requested from your email provider the removal of that designation.
If you send even one USPS email to SPAM all subsequent emails will go to SPAM. 
You should start seeing emails with images in a few days.
In the future you will need to reach out to your email provider for assistance. The program they use is for SPAM block is called MailGun. They have the capability to turn this on or off.”

Xfinity: I wish you would update your tool bar on the web interface so the spam icon is not right next to the delete icon. Working on notebook/tablet devices it is so easy to accidentally hit the wrong icon.

@SuzyQ924​ if you DM me your email address, I can escalate to Mailgun (Sinch).  They can remove the "suppression".

@XfinityAlex​ 

Alex, can you do that for me also?

I have done the forwarding trick from another email account but would prefer it to work correctly.

It does not make much sense to flag something accidentally as spam and not have it even go to the SPAM folder afterwards.

Hi, user_0bnzbp! Thanks for taking the time to visit our forums page for help with getting those USPS delivery emails. I rely on my emails for a lot of my communications so I understand the inconvenience that this can cause. We will definitely do everything we can to get this resolved as quickly as possible. Are you attempting to access those emails and experiencing this issue on our website or on a 3rd party email client?

Hello @SuzyQ924. Thanks for the feedback. You can submit an official feedback via this link https://support.xfinity.com/svp-contact-form.

I agree with philliesdon completely. I had a similar experience and I finally switched to my Gmail address and no issues (fingers crossed) at all!!

@Nazif​ @philliesdon If you'd like me to send this to Sinch directly, please DM me your email addresses.

I'm sorry, I just saw this that you responded. How do I DM you directly? Do I do it here, in this open forum?

No worries at all, that's one of the amazing perks of reaching out to us here on the Forums, we can pickup right were you are, @Nazif! 

You can send us a DM following these instructions: 

Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@user_4ed02f​ Sinch (The ESP for USPS) gets the "complaint" and suppresses future messages to you, it's not Xfinity blocking the messages.  This is fairly common with how ESPs work today.  Most people don't notice when they accidentally mark marketing messages from JCPenney as spam, and don't get those in the future. But Informed Delivery is something folks will notice.  If you DM me the email address you're using to receive these, I'll send it up to Sinch, usually resolved within a day or so.

That’s great that you can fix this for us, Alex. But shouldn’t someone in the USPS be able to do that? All they ever do is refer you to your email provider. So frustrating. You’ve fixed mine 3 times now and I really appreciate it. I started moving all the USPS emails to a specific folder now. If USPS tells me again I marked it as spam (which I don’t think I’ve done), I’ll be able to look at that folder and see if I’m missing a Daily Digest. Then I can go back to USPS and try to convince them that I did not accidentally mark something as spam. Probably hopeless, but I can try. You’re doing us a real service by fixing this for us!

@JoseGreco I've requested that the email associated with your account be removed from suppression. This can take a day or two.  If it was not that email address, please DM me with the correct email.   Thanks.  I'll try to remember to update here when they respond.

Thanks so much XfinityAlex, XfinityOrlandoM, XfinityJustinC, XfinityNicolas, and XfinityAmandaB. Does it truly take a "village"? Regardless, this morning I received my USPS informed delivery! I hope it holds, time will tell.  Now it's trying to figure out what to avoid and never do again what caused this in the first place. Thanks again, I appreciate all of your help and assistance.

Awesome I'm glad the e-mail notification is working for you now